Shopinformer's queue management allows customers to sign in and see where they are in the queue
You simply set a Mac or iPad to the Customer Sign in page, and customers can sign themselves in upon entering your store.
You can also have a concierge use an iPad to sign customers in.
Customers can then see on a TV or monitor where they are in the queue, and know exactly where they are in line.
Store staff can see how many customers are waiting, how long they have been waiting, and what type of assistance they need.
Customers hate to wait. With Shopinformer, customers know that they will be taken in order. They can sit and relax without standing in line. This makes for a better customer experience and happier customers.
GSX Appointment Integration
ShopInformer ties directly into Apple's GSX Appointment Scheduler
When a customer comes into the store, if they sign in using the same email address they used to make the appointment, ShopInformer immediately recognizes the appointment and pulls in all the appointment information to the Live Queue page. It also automatically updates GSX status to arrived.
Store Associates can see in the Live Queue what appointments are coming up and easily add customers to the queue with a single click.
ShopInformer has powerful built-in reporting.
ShopInformer tracks traffic, wait times, and time seen, allowing you to manage these metrics.
The traffic report tracks traffic by date, time of day, day of week, and by visit type. You can also filter by date, visit time, and day of week to produce detailed information about your traffic.
The traffic report is an invaluable tool in managing your staff scheduling.
Wait Time Report
With the Wait Time reports, you can manage staff scheduling to minimize wait time.
The Wait Time report shows how long customers wait to be seen. It reports wait time by date, time of day, day of the week, and by visit type.
You can filter your data set by date, day of the week, and visit time, thereby focusing in on exactly the data you want to understand.
The Wait Time Report is extremely useful in managing customer satisfaction. Customers hate to wait, and minimizing their wait by tracking and adjusting staffing will substantially increase customer satisfaction.
Time Seen Report
The Time Seen Report tracks how long your staff spends with customers.
The Time Seen Report tracks time seen by date, day of the week and visit type.
You can filter your data set by date range, visit type and day of the week. This allows you to select exactly the subset of all of your data that you want to undersatnd.
The Time Seen Report lets you compare how long each staff member takes with customers allowing for staff training to optimize time seen.
Check-In History Report
The Check-In History Report shows a detailed list of check-ins and allows you to quickly look up any particular customer.
You can also adjust Wait Time or Time Seen to account for any mistakes made by staff.